We recently connected with Anna Kelley, the Head of Customer Experience at AptEdge. Anna is a leader in the exciting space of AI and shared a ton of great insights about how AptEdge is solving a huge customer support issue, as well as what the future of AI has to offer.
The Power of AI-Assisted Conversations:
Anna discussed how AptEdge is revolutionizing the support industry by unifying search and leveraging generative AI to provide prompt and accurate responses to customer queries.
What does AptEdge do?
AptEdge’s technology will draft a human-like, accurate response to customer issues based on your up-to-date knowledge resources. The Generative AI is able to take complex resources and simplify them down to personalized emails in email format, lists, or even other languages for global organizations. This gives support agents more time back in their day, allowing them to focus on more strategic, creative, and human-centric tasks.
Addressing Concerns and Embracing the Future:
Anna addressed some common concerns associated with AI in the workplace. She emphasized the importance of understanding the fear of job displacement and the need to balance automation with human connection. Anna highlighted that AI should be seen as a tool that augments human capabilities rather than replacing them entirely. She also acknowledged the need for AI ethics roles to ensure responsible and ethical use of AI technologies. AptEdge is continuously adding to its control set to protect the data of its users. They are SOC 2 Type 2 Certified and HIPAA Compliant.
The Future of AI:
Looking ahead, Anna predicts that AI will become a fundamental aspect of business operations, with increased adoption across various sectors. She anticipates advancements in cybersecurity, machine learning, data science, and research as demand for specialized AI skills grows. Anna also emphasized the importance of being at the forefront of AI technology adoption to stay competitive in the evolving market.
She had this to say:
“If we let fear of AI hold us back, the challenge becomes competition. You might not be adopting AI, but your competitors are.”
AptEdge – Empowering Support Organizations:
Anna shared her excitement about AptEdge’s commitment to supporting organizations by optimizing their support processes. The company’s platform empowers support agents to deliver efficient and effective customer experiences by consolidating search platforms and providing AI-generated responses. The leadership team’s vision, creativity, and thoughtfulness have ensured that AptEdge remains at the forefront of AI innovation, making it an exciting company to follow.
The conversation with Anna shed light on the transformative power of AI in the workplace and the future it holds for businesses across industries. We’ve been hearing a similar sentiment from leaders at AI organizations – embracing the wave will enhance capabilities and help employees perform their best. Disregarding the power of AI will lead to competitors passing you by.
Stay tuned for more insights from VIBE and follow Anna and AptEdge to follow their journey of pioneering the next era of AI-driven solutions.